Free delivery in HK for purchase over HK$500!

FAQs

IS AMAZINGNATUREHK.COM A SECURED WEBSITE?

Yes. Any information you transmit is processed by an industry-standard data encryption system call Secure Socket Layer (SSL). Online payment service is provided by Stripe and PayPal. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.

WHAT IS YOUR CONFIDENTIALITY POLICY?

Customers may purchase from us and will have to create an official account on the e-boutique. However, rest assured that we will only share necessary personal information for the purpose of processing your order through our merchant service

WHAT ARE THE DELIVERY COSTS AND SHIPPING TIMES?

Please refer to our Shipping & Delivery page.

HOW CAN I TRACK MY ORDER?

Please send your enquiries to enquiry@amazingnaturehk.com.

HOW CAN I RETURN OR EXCHANGE A PRODUCT ORDERED?

We wish for each customer to be delighted with their purchase, but if for some reason you wish to purchase another item from our shop more fitting to your needs, please send request to enquiry@amazingnaturehk.com and inform us the item for exchange and we will process your request after review. Please note, all returns must be sent within one week of receiving your order. Each return is to be sent back to us in perfect condition, unused, with packaging still attached, invoice, and reason for the return. Please refer to our Shipping & Delivery page.

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept Stripe & PayPal payments, which accept Apple Pay, Visa, MasterCard, American Express & China UnionPay credit card payments.

Bank Transfer is also accepted to our HSBC account listed below:

Bank: The Hongkong and Shanghai Banking Corporation Limited  

Account Name: Amazing Nature International Company Limited
Account Number: 023-497407-838